This policy explains our procedures for bookings, cancellations, and refunds.
1.1. All appointments require advance booking via our website, phone, or in-person.
1.2. A deposit may be required for certain services, which will be applied to the total cost of your treatment.
2.1. Please notify us at least 24 hours in advance if you need to cancel or reschedule.
2.2. Cancellations within 24 hours or no-shows may result in a forfeited deposit or a fee of [percentage/amount] of the service cost.
3.1. Refunds are not available for completed treatments or services.
3.2. Deposits are refundable only if cancellations are made more than 24 hours before the appointment.
4.1. If you arrive late, your appointment may need to be shortened to accommodate other clients.
4.2. In cases of significant lateness, the appointment may be considered a no-show and subject to fees.
5.1. Gift vouchers are non-refundable and must be used within the validity period stated.
5.2. Vouchers cannot be redeemed for cash or combined with other offers.
For booking or refund queries, please contact us at info@the-skin-specialist.com.